For too long, lenders have been missing the “service” part of their subservicing experience. Where did it go? At Servbank it’s in our DNA. That’s what has made our team one of the nation’s top 10 subservicers. We are a different kind of company, we do business in a different way, and we have one goal: to create excellence for you and your customers.
People + Tech makes for Rock Solid Service
Our award-winning SIME (Service Intelligence Made Easy) technology is a revolutionary, proprietary servicing system that operates on top of MSP®, ICE’s mortgage loan servicing system, to give you a fully transparent, 100% accessible, on-demand view of your portfolio. Run 130+ standard and customizable reports, listen to recorded customer calls, get escrow analysis, and more.
Partnering with us gives you three lines of defense: Business Unit Risk Management (including Quality Assurance); Compliance Testing and Monitoring; and Internal Audit. All work in unison and collaboratively across our entire organization to assure we’re compliant with federal, state, and agency requirements.
When we say we create excellence this is the proof that we’re doing what we say we do.
Our CAREologists go through 220+ hours of training yearly to answer any question or resolve just about any issue on the first call.
NPS is the most trusted customer loyalty metric, measuring how likely customers are to recommend your brand and service. Our scores are on par with class leading companies like Apple, Amazon, and Disney leaving other servicers in the dust — we’re pretty proud of that.
Do you like when your subservicer has you deal with multiple people, in multiple departments, multiple times a day, just to get you answers to your questions about your portfolio? Didn’t think so. Which is why we make it simple. At Servbank, you have a single point-person to take care of everything.