Because of our long standing relationships with our private portfolio partners, Servbank is the ideal partner to meet your specific needs as a private investor. Offering a combination of the best-in-class customer experience, ironclad compliance, and complete portfolio transparency, we help you maximize your Mortgage Servicing Rights (MSR) or whole loan asset value. Backed by our People + Tech philosophy and culture of care we are able to rapidly customize and scale, while proactively managing risk — keeping your customers satisfied and your portfolio healthy and secure.
Take advantage of Servbank’s ties to capital markets, which serve as sources of investment for property transactions and a source for your MSR Solutions and internal servicing trades. When married with our end-to-end loan servicing, we can provide a seamless, branded experience to your customers and an all-in-one, reduced-fee experience with minimal customer disruptions.
Partnering with Servbank gives you the surety you expect from a depository institution. Our people and processes have a proven track record of rigor, proactivity, and regulatory strength as evidenced by our team’s special citations from regulatory bodies (including FNMA, GNMA, FHA, and independent 3rd party auditors). Through the use of our three lines of defense: Business Unit Risk Management (including Quality Assurance); Compliance Testing and Monitoring; and Internal Audit we mitigate exposure and minimize risk. These units all work in unison and collaboratively across the entire organization to assure you that we’re compliant with all applicable federal, state, and agency requirements.
Rich, actionable data is necessity for our private portfolio clients. To meet this need, Servbank provides an innovative servicing portal giving unparalleled visibility and up-to-the minute loan level data, presented through intuitive dashboards and more than 100 reports. Our clients can access predictive, current, and historical data, allowing for complete oversight and precise risk management, allowing them to learn from the past, adapt in the present, and plan for the future — all in one platform.
Our private portfolio customers expect high quality care in real-time. That’s why Servbank provides experienced and caring agents that leverage our leading-edge technology to deliver the one call customer experience that exceeds industry standards. With access to a mobile app, simple to navigate website, and full suite of self-service options, customers can manage their account and rapidly get the answers they need keeping them satisfied and loyal.
Servbank’s dedication to serving the private portfolio investor community enables us to have a deep understanding of your market and needs. Through this understanding, we are able to offer a wide-ranging portfolio of services tailored to your specific requirements.
Customized Servicing Options and Products
Class-leading Customer Service Support
Dedicated 24/7 Client Relations Contact
Seamless New and Existing Loan Boarding/Transfers
Timely and Accurate Escrow Administration
Full-Cycle Default Management
Customer-for-life Retention Programs
Vigorous Complaint Avoidance & Remediation Strategies
Strict Regulatory Compliance
End-to-End Investor Reporting
Innovative Technology Platform
On-demand Performance Reporting and Portfolio Management
Brand Enhancing Private Label Servicing
Specialized Sales and Acquisitions Activities
Private Securitizations
Support for your Warehouse Line and Acknowledgement Agreements
We’d love to hear from you. For questions about our range of offerings or to request a meeting, please fill out the form below.
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