Has your loan transferred to Servbank? Click here for more details about our process.

Privacy Policy

Privacy Policy

  1. Servbank, sb (“Servbank”) respects your privacy. We have developed the following Privacy Policy (“Policy”) based on our commitment to you. This Policy describes the ways in which Servbank and any affiliates and subsidiaries (collectively, “we,” “our,” or “us”) collect, use, and disclose information about you when you visit Servbank.comServbank.OnlineBank.com, MyLoan.Servbank.com, and any other websites or mobile applications offered by us that link to this Policy (collectively, “Online Services”).
  2. To the extent permitted by applicable law, by using the Online Services, you are agreeing to this Policy.
  3. When you apply or sign up for one of our services you are also subject to our Privacy Notice applicable to our service offerings. Please click this link for our Federal Consumer Privacy Notice. To the extent there is a conflict between this Privacy Policy and the Consumer Privacy Notice, the Consumer Privacy Notice shall govern.

Information We Collect

Information You Provide Us or That is Associated with Your Account

  1. We collect information that identifies you in various contexts when you are using the Online Services, including in the course of us providing you products and services and to fulfill your requests. Information that identifies you includes information such as name, address, email address, telephone number, or payment information or account number(s), as applicable.
  2. Examples of instances where we collect such information, includes if you:
    • Open an account or make deposits or withdrawals from your account;
    • Pay your bills or make a payment;
    • Submit information to obtain a quote, payoff, verification of mortgage, or other inquiry;
    • Register for one of our services;
    • Apply for a loan, loan modification, or any other extension of credit or mortgage assistance;
    • Give us your contact information.
  3. The types of information we collect and share depend on the requests you make and the products or services you have with us. Information that may be collected includes:
    • Your name and contact details, including address, phone number, and email;
    • The nature of the product or service requested;
    • Social Security Number;
    • Date of Birth;
    • Income;
    • Account Balances and Payment History;
    • Credit History and Credit Scores;
    • Residence purpose and type; and
    • Type of insurance and other insurance policy details.

We may also combine information we collect about you with information we obtain from third parties; this includes the Technical Information detailed below.

Technical Information

  1. Our web servers automatically collect and log web usage data from you when you use the Online Services. This information informs us of how visitors use and navigate the Online Services. This information may include your IP address, referring sites, pages viewed, length of visit, local storage information, and application usage patterns. We and third parties may also collect cookie-based or similar information across the Online Services for purposes of website analytics and targeted advertising. In addition, we may collect location data of your mobile device when using an application, such as GPS, WiFi, or carrier network location.
  2. Like with most websites and applications, we and third parties use cookies and similar tools to help users more efficiently use the Online Services. A cookie is a string of information that is sent by a website and stored by a user’s browser. We use cookies to continually enhance your experience, and may use them to store your preferences and to customize content specific to your needs. We also use cookies to help us compile data about site traffic and site interaction so we can offer better site experiences and tools in the future. When you use the Online Services, we and third parties may collect information about you across the websites and apps that you visit. If you do not want your browser to accept cookies, you can modify the cookie option in your browser’s settings. However, some website features or services may not function properly or be accessible without cookies. We do not currently respond to web browser “do not track” signals or other mechanisms that indicate a preference for not having information collected over time and across different web sites. If we do so in the future, we will describe how we do so in this Privacy Policy. Visit www.allaboutdnt.org to learn more.

How We Use Information

  1. We may use the information we collect for a number of purposes, including, but not limited to:
    • Providing the product, information, or service requested;
    • Delivering marketing communications, promotional materials, or advertisements that may be of interest to you through various channels including mail, telephone, text message and email;
    • Contacting you with service-related messages, including autodialed or prerecorded telephone calls and text messages at the telephone number you provided us as a contact number;
    • Improving customer service;
    • Allowing us to improve the services we provide, such as by better tailoring our content to our users’ needs and preferences;
    • Personalizing your user experience;
    • Managing our business; and
    • Detecting, preventing, and responding to fraud, intellectual property infringement, violations of our Terms of Use, violations of law, or other misuse of the Online Services; and
    • Sharing such user information with our subservicing clients for their particular subset of customers to allow our subservicing clients to achieve similar objectives as those listed above.

All such information will be used in accordance with our Consumer Privacy Notice, linked above in Paragraph 3 of this Policy.

How Your Information May Be Shared

  1. Financial companies often need to share customers’ personal information to properly and effectively run their everyday business. In submitting an inquiry for a product or service provided through the Online Services or during the course of serving you, we may share your information with third party business partners that provide services to our consumers, assist with offerings (for example co-branded offerings), or that otherwise help ensure quality service is provided.
  2. We may also disclose your information:
    • To third party service providers that we use for various business and marketing activities.
    • To third party online companies who perform online analytics and advertising activities using your technical information described above.
    • To business partners, clients, and/or affiliates consistent with applicable law and the terms of any governing contracts.
    • In response to a subpoena or similar investigative demand, a court order, a request for cooperation from a law enforcement agency, self-regulatory body, or other governmental agency; to establish or exercise our legal rights; to defend against legal claims; or as we reasonably believe is required by law. In such cases, we may raise or waive any legal objection or right available to us.
    • When we believe disclosure is appropriate in order to investigate, prevent, or take action regarding actual or suspected illegal activity or other wrongdoing; to protect and defend the rights, property, or safety of Servbank, our affiliates, our users, our employees, or others; or to enforce our terms and conditions or other agreements or policies.
    • In connection with a corporate transaction involving Servbank, such as a sale, divestiture, merger, consolidation, asset sale, or bankruptcy.
    • In connection with state and/or federal licensing requirements regarding the reporting of Information contained in the inquiries we receive from you, and otherwise any and all required information necessary to comply with current laws and regulations as well as with any requests from state or federal regulators.
    • We may share non-personally identifiable information or de-identified data with third parties in our discretion.

How Your Information is Secured

  1. We have administrative, technical, and physical safeguards designed to safeguard the information collected by the Online Services. However, no information system can be 100% secure, so we cannot guarantee the absolute security of your information.
  2. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks. If you need to send us personal information, we recommend you do so through your account on our customer website at Servbank.OnlineBank.com or MyLoan.Servbank.com using our Message Centers, or via encrypted email. For other secure methods of delivering information to us, please contact us using the information below.

Changes to this Privacy Policy

  1. Servbank has the discretion to update this Policy at any time. When we do, we will revise the date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the Information we collect. You acknowledge and agree that it is your responsibility to review this Policy periodically and become aware of modifications. Our Federal Consumer Privacy Notice will be reviewed annually for changes; any revisions will be timely redistributed to our customers at least 30 days before sharing any additional information as detailed in the Notice.

Third-Party Links

  1. The Online Services may contain links to other sites. Links do not imply endorsement by us or any of our affiliates and subsidiaries. Please be aware that these other sites are not subject to our Policy and we are not responsible for the privacy practices of such other sites. We recommend that you review the privacy policies of those sites when you visit them. Nonetheless, we seek to provide helpful links and welcome any feedback about these sites.

Social Media

  1. Please be aware that regardless of your personal privacy settings, information submitted and/or shared on our social media pages may appear in the public domain. We welcome your feedback, but ask that you please be careful not to share personal information when providing feedback via social media. We may share third party links in an effort to provide additional information to consumers. Any third party links provided are done so in accordance with the Policy above.

Visiting our Websites From Outside the United States

  1. This website and our Online Services are governed by the laws of the United States, and are intended for the enjoyment of residents of the United States only. We make no representation that the website or any other Online Services are governed by or operated in accordance with the laws of any other nation.

Compliance with Children’s Online Privacy Protection Rule

  1. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal information without the consent of a parent or guardian. If we become aware that we have unknowingly collected personal information of a child under the age of 13, we will make reasonable efforts to delete such information from our records.

California Residents

  1. The California Consumer Privacy Act (CCPA) is a privacy law that applies to certain businesses that collect personal information of California residents, including Servbank. Please click this link for our CCPA web page and FAQs, which include information on who is covered, what rights you may have, how to request information from Servbank, and how to opt out of information sharing and any sale of information. We will not share information we collect about you with non-affiliated third parties unless permitted by California law. Please click this link for our California Consumer Privacy Notice: Important Privacy Choices for Consumers.

    Do Not Sell or Share My Personal Information.

Vermont Residents

  1. We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to non-affiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. As of the date of this Policy noted below, we do not offer affiliated business services in the state of Vermont and therefore do not share such information about Vermont residents with our affiliates. As of the date of this Policy noted below, we do not share such information about Vermont residents with non-affiliated third parties either.

Your Choices – Opting Out

  1. If your contact information changes and/or if you no longer wish to receive marketing communications from us, please submit a request at the contact information listed below.
    • For Servbank subservicing clients and prospective clients:
      • You may opt out of Servbank email communications by following the unsubscribe link provided in any emails sent from Servbank’s Marketing Team
    • For Servbank customers:

Additional choice options are available to you as explained in our Federal Consumer Privacy Notice, linked in Paragraph 3 of this Policy.

Contact us

  1. If you have any questions about this Policy or our use of your information, please contact us at:

ATTN: Customer Care
3138 E. Elwood Street
Phoenix, AZ 85034

Or call us at (833) 554-4786 – our menu will prompt you through your choice(s).

This Privacy Policy was last updated: May 1, 2024
© 2024 Servbank, sb. All Rights Reserved.