FDIC-Insured – Backed by the full faith and credit of the U.S. Government
FDIC-Insured – Backed by the full faith and credit of the U.S. Government
That’s why we make our subservicing performance data available to everyone, providing a clear and fully transparent view into our operational performance by month. These metrics reflect our performance for the month of February 2026, unless otherwise specified.
Our team delivers fast, accurate, and compassionate support by handling customer inquiries, resolving issues, managing escalations, and ensuring a smooth, compliant, and high‑quality experience across every stage of the customer journey.
84
99%
93%
2:13
Seconds
3%
4.5
4
40%
Servbank’s Loan Servicing Administration team streamlines the end‑to‑end servicing process by managing payments, payoffs, credit reporting, special loan programs and products with precision to ensure a smooth, accurate, and client‑focused experience.
99%
Same Business Day
99%
One Business Day
87%
95%
*Inquiry and Resolution Time Frame
100%
*Provided by e-Oscar
99%
*Comparison to Other Furnishers, Provided by e-Oscar
100%
*Inquiry and Resolution Time Frame
100%
97%
*Inquiry and Resolution Time Frame
Servbank’s Client Experience team resolves escalations quickly, investigates and addresses client concerns, coordinates with internal teams for coaching or process updates, and ensures corrective action receives prompt remediation to maintain a high‑quality customer experience.
87%
*Updated quarterly
Percent completed within one day
40%
Client Requests
3
Days
Our team protects portfolios and minimizes losses by expertly managing delinquencies, supporting customers, and securing fast, compliant claim recoveries.
98%
99%
99%
100%
96%
*Updated quarterly
Servbank’s Compliance team safeguards your organization by ensuring every servicing activity meets regulatory standards, reduces risk, and delivers a secure, trustworthy experience for you and your customers.
95%
0.07%
99.1%
*Updated quarterly
Per 1,000 loans
0.026
*Updated quarterly
We onboard loans accurately, validate and reconcile escrow funds, set up all escrow lines with precise tax and insurance data, and ensure a smooth, compliant transition for every borrower and client.
Timely escrow refund on paid in full loans
100%
MI penalties/loan
$0
100%
Tax penalties/loan
$0.01
100%
100%
100%
Servbank’s Investor Reporting team ensures every investor receives accurate, timely reporting and remittances by reconciling custodial accounts, managing monthly and daily investor reporting requirements, and maintaining full compliance with each investor’s contractual guidelines.
100%
No aged items over 90 days, all funds credited w/in 2 business day, recons completed by end-of-month
Pass
48
*Updated quarterly
Data is for informational purposes only and does not reflect individual loan performance or guarantee future servicing outcomes.
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