Licensing

Licensing & Registrations

Servbank is a dba of Allied First Bank, sb, an Illinois state-chartered savings bank.

Allied First Bank dba Servbank is licensed and/or registered as a loan servicer and debt collector in the following states:

Delaware – Licensed by the Delaware Division of Revenue under Delaware Collection Agency License #2023701882

Iowa – Iowa Debt Collection Registration filed with the Iowa Office of the Attorney General

Louisiana – Louisiana Collection Agency Registration filed with the Louisiana Secretary of State

Maine – Licensed by the Maine Bureau of Consumer Credit Protection under Maine Debt Collector License #DCL16014

Maryland – Licensed by the Maryland Commissioner of Financial Regulation under Maryland Mortgage Lender License, Servicing Branch ID #2459466

Minnesota – Licensed by the Minnesota Department of Commerce under Minnesota Collection Agency License #40850816

New Jersey – New Jersey Collection Agency Bond filed with the New Jersey Division of Revenue and Enterprise Services

New Mexico – Licensed by the New Mexico Financial Institutions Division under New Mexico Collection Agency License

New York – Licensed by the City of Yonkers under Debt Collection Agency License #10708

North Carolina – Exemption filed for North Carolina Servicer License with the North Carolina Commissioner of Banks

Texas – Texas Third-Party Debt Collection Surety Bond filed with the Texas Secretary of State

Utah – Licensed by the Utah Department of Commerce under Utah Collection Agency Registration #13241300-0131

Wisconsin – Registered under the Wisconsin Consumer Act

NMLS #203463 – www.nmlsconsumeraccess.org

In certain states, Servbank is registered to do business as Servbank Inc. or Servbanc Inc.

As a state-chartered bank, we are exempt from licensing in many states. Important consumer notices are listed below:

STATE OF ILLINOIS COMMUNITY REINVESTMENT NOTICE: The Department of Financial and Professional Regulation (Department) evaluates our performance in meeting the financial services needs of this community, including the needs of low-income to moderate-income households. The Department takes this evaluation into account when deciding on certain applications submitted by us for approval by the Department. Your involvement is encouraged. You may obtain a copy of our evaluation. You may also submit signed, written comments about our performance in meeting community financial services needs to the Department.

Consumer Disclosure for New York Residents: Borrowers may file complaints and obtain further information about their mortgage servicer by contacting the Department’s Consumer Assistance Unit at (800) 342-3736 or by visiting the Department’s website at www.dfs.ny.gov. Housing counseling services are available. A list of non-profit housing counselors can be obtained by calling (800) 342-3736 or by visiting www.dfs.ny.gov.

Language Preference: Your mortgage servicer offers Spanish speaking customers interactive voice response (IVR) in Spanish as well as dedicated Spanish speaking Customer Care team members. Customers fluent in languages other than Spanish will be assisted through translation services once you contact our Customer Care Center. We also make and accept calls through the federal Telecommunications Relay Service (TRS) to accommodate customers with hearing or speech disabilities. A translation and description of commonly-used debt collection terms is available in multiple languages on the NYC Department of Consumer Affairs website at www.nyc.gov/dca.

Notice of Error and Information Requests: You have certain rights under Federal law related to resolving account errors and requesting information about your account. If you think there is an error with your mortgage loan account or if you wish to request information about your mortgage loan, you may write to us at the following address:

Servbank
ATTN: Qualified Written Requests
3138 E. Elwood Street
Phoenix, AZ 85034

Please include the following information: Your full name, account number, mailing address, and a brief description of the error you believe has occurred with your mortgage loan; or the account information you are requesting. We will review your correspondence and provide a response within thirty (30) business days of receipt.