Licensing

As a state-chartered bank, we are exempt from licensing in many states. Important consumer notices are listed below: 

CRA – Community Reinvestment Act Notice

Community Reinvestment Act Notice

Under the Federal Community Reinvestment Act, (CRA), the Federal Deposit Insurance Corporation (FDIC) evaluates our record of helping to meet the credit needs of this community consistent with safe and sound operations. The FDIC also takes this record into account when deciding on certain applications submitted by us.

Your involvement is encouraged.

You are entitled to certain information about our operations and our performance under the CRA, including, for example, information about our branches, such as their location and services provided at them; the public section of our most recent CRA Performance Evaluation, prepared by the FDIC; and comments received from the public relating to our performance in helping to meet community credit needs, as well as our responses to those comments. You may review this information today.

At least 30 days before the beginning of each quarter, the FDIC publishes a nationwide list of the banks that are scheduled for CRA examination in that quarter. This list is available from the Regional Director, Division of Depositor and Consumer Protection, FDIC, 300 S. Riverside Plaza, Suite 1700, Chicago, IL 60606-3447. You may send written comments about our performance in helping to meet community credit needs to Servbank, Adam J. Skeffington, 3201 Orchard Rd., Oswego, IL 60543 and FDIC Regional Director. You may also submit comments electronically through the FDIC’s Web site at www.fdic.gov/regulations/cra. Your letter, together with any response by us, will be considered by the FDIC in evaluating our CRA performance and may be made public.

You may ask to look at any comments received by the FDIC Regional Director. You may also request from the FDIC Regional Director an announcement of our applications covered by the CRA filed with the FDIC. We are an affiliate of ServBanc Holdco Inc, a bank holding company. You may request from the Officer in Charge of Supervision, Federal Reserve Bank of Chicago, 230 S. LaSalle St., Chicago, IL 60604 an announcement of applications covered by the CRA filed by bank holding companies.

STATE OF ILLINOIS COMMUNITY REINVESTMENT NOTICE: The Department of Financial and Professional Regulation (Department) evaluates our performance in meeting the financial services needs of this community, including the needs of low-income to moderate-income households. The Department takes this evaluation into account when deciding on certain applications submitted by us for approval by the Department. Your involvement is encouraged. You may obtain a copy of our evaluation. You may also submit signed, written comments about our performance in meeting community financial services needs to the Department.

Consumer Disclosure for New York Residents: Borrowers may file complaints and obtain further information about their mortgage servicer by contacting the Department’s Consumer Assistance Unit at (800) 342-3736 or by visiting the Department’s website at www.dfs.ny.gov. Housing counseling services are available. A list of non-profit housing counselors can be obtained by calling (800) 342-3736 or by visiting www.dfs.ny.gov.

Language Preference: Your mortgage servicer offers Spanish speaking customers interactive voice response (IVR) in Spanish as well as dedicated Spanish speaking Customer Care team members. Customers fluent in languages other than Spanish will be assisted through translation services once you contact our Customer Care Center. We also make and accept calls through the federal Telecommunications Relay Service (TRS) to accommodate customers with hearing or speech disabilities. A translation and description of commonly-used debt collection terms is available in multiple languages on the NYC Department of Consumer Affairs website at www.nyc.gov/dca.

Notice of Error and Information Requests: You have certain rights under Federal law related to resolving account errors and requesting information about your account. If you think there is an error with your mortgage loan account or if you wish to request information about your mortgage loan, you may write to us at the following address: 

Servbank
ATTN: Qualified Written Requests
3138 E. Elwood Street
Phoenix, AZ 85034

Please include the following information: Your full name, account number, mailing address, and a brief description of the error you believe has occurred with your mortgage loan; or the account information you are requesting. We will review your correspondence and provide a response within thirty (30) business days of receipt.

Equal Housing Lender

EQUAL HOUSING LENDER

We do Business in Accordance with Federal Fair Lending Laws

UNDER THE FEDERAL FAIR HOUSING ACT, IT IS ILLEGAL, ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, SEX, HANDICAP, OR FAMILIAL STATUS (HAVING CHILDREN UNDER THE AGE OF 18), TO:

Deny a loan for the purpose of purchasing, constructing, improving, repairing, or maintaining a dwelling, or to deny any loan secured by a dwelling; or

Discriminate in fixing the amount, interest rate, duration, application procedures, or other terms or conditions of such a loan, or in appraising property.

IF YOU BELIEVE YOU HAVE BEEN DISCRIMINATED AGAINST, YOU SHOULD SEND A COMPLAINT TO:

Assistant Secretary for Fair Housing and Equal Opportunity
Department of Housing and Urban Development
Washington, DC 20410
For processing under the Federal Fair Housing Act

AND TO

Federal Deposit Insurance Corporation
National Center for Consumer and Depositor Assistance
1100 Walnut Street Box #11
Kansas City, Missouri 64106

UNDER THE EQUAL CREDIT OPPORTUNITY ACT, IT IS ILLEGAL TO DISCRIMINATE IN ANY CREDIT TRANSACTION:

• On the basis of race, color, national origin, religion, sex, marital status, or age;
• Because income is from public assistance; or
• Because a right has been exercised under the Consumer Credit Protection Act.

IF YOU BELIEVE YOU HAVE BEEN DISCRIMINATED AGAINST, YOU SHOULD SEND A COMPLAINT TO:

Federal Deposit Insurance Corporation
National Center for Consumer and Depositor Assistance
1100 Walnut Street Box #11
Kansas City, Missouri 64106