Category: Company Update

Why Transparency Starts with Real Numbers

In subservicing, everyone talks about their performance and how exceptional it is. But the reality is that very few actually deliver on those claims, and certainly no one publishes the results. At Servbank we take a different approach. Not only do we stand behind our performance, but we put it on display for everyone to see. We’re proud of the work we do every day as a subservicer, and we believe that pride should be grounded in facts, not promises or marketing language. That’s why we don’t just talk about performance, we share the numbers behind it.

Why We’re Proud of the Work We Do

Your subservicer shouldn’t be just a vendor, they should be a partner. The type of relationship you have with your subservicer affects your reputation, portfolio performance, regulatory standing, and most importantly… your customers and their loyalty. At Servbank, we take that responsibility seriously.

We’re proud of the care our teams provide, the consistency of our processes, and the outcomes we deliver across customer experience, compliance, and operational execution. Transparency is how we honor that work. When you believe in what you’re doing, you don’t hide it.

Introducing Servbank’s Subservicing Stats Page

Transparency isn’t a buzzword at Servbank. It’s a decision.

We operate with complete transparency and believe that our servicing performance should be visible and quantifiable, regardless of the results. That’s why we are only subservicer to publicly share its servicing performance metrics directly on its website. No assumptions, no storytelling, and no spin. Just real numbers, real results, and real accountability, that are accessible to everyone.

We share all our stats: good, challenging, and everything in between. Because transparency only works when it’s complete.

You can view the full data here:
https://servbank.com/subservicing/subservicing-stats/

This page isn’t marketing gloss. It’s our commitment to accountability and an honest reflection of how we operate as a subservicing partner and a regulated bank.

Why Transparency in performance matters in Subservicing

Servicing isn’t just that procedural necessity that happens after you close the loan. The quality of your subservicer directly impacts:

• Customer satisfaction and retention
• Portfolio performance and delinquency
• Regulatory compliance and exposure
• Your brand’s reputation

When performance isn’t transparent and available to you in real time, you can lose control. When it is measurable and shared openly… trust changes hands.

Publishing our stats is how we provide accountability to our current and potential client partners, but also to ourselves.

Comprehensive Metrics We’re Willing to Put Our Name on

Our Subservicing Stats page highlights current, real‑time performance metrics we’re proud to stand behind, reflecting how Servbank is performing today across customer experience, operational health, and responsiveness.

Why We Share Our Stats Publicly

We publish our servicing stats publicly because it’s the right thing to do. Prospective clients shouldn’t have to rely on sales conversations to understand how a subservicer performs. They should be able to see the data themselves; clearly, honestly, and upfront before they ever speak to us.

Transparency builds better partnerships. It sets clearer expectations. And it creates trust that starts with facts, not promises.

Why Servbank Leads with Transparency

Servbank’s transparency starts with performance we’re proud to put our name on.

As the nation’s largest subservicer that is also a regulated bank, we operate with the highest degree of rigor and accountability that consistently delivers strong results. We publish our subservicing stats because they reflect the quality of our servicing.

We encourage you to assess how Servbank’s performance compares with — or is an improvement over your current situation. Our results are consistently strong, difficult to match, and grounded in the work our teams deliver every day. We are confident that our stats will speak for themselves.