Frequently Asked Questions (FAQs)

We’re excited to announce that on February 5, 2024, Allied First Bank will have a fresh new look and name, Servbank, a name that better represents our commitment to the genuine relationships and exceptional service you have come to expect from us, along with our vision to bring our community spirit to customers across the nation.

Though the name is changing, you will still get the same great team and same great service you have come to expect.

We’ve put together the Q&A below to help with this transition.

On February 5, 2024, your account will transfer from Allied First Bank to Servbank. You’ll see a few changes on your banking account, billing statements, and elsewhere.

Servbank is a new name that better represents our commitment to the genuine relationships and exceptional service you have come to expect from us, along with our vision to bring our community to customers across the nation.

Servbank.com

No. Our headquarters will remain in Oswego, IL.

No. They will remain the same.

Recurring AutoPay: If you have set up ACH with a separate entity (example: utility bills), you will need to update the bank name with that entity. Your routing and account numbers will not change.

Bank Bill Pay: If you are using BillPay through your bank, update the payee name from ‘Allied First Bank’ to ‘Servbank’. Payments made out to Allied First Bank will only be accepted by Servbank for the first 60 days following transfer (through April 1, 2024).

Yes. Please log into your account on or after February 5, 2024 to reset your notifications and preferences.

No. You will receive one 1098 and one 1099 from Servbank.

No. Visit Servbank.com on or after February 5, 2024 and login using your Allied First Bank login ID and password.

• Upon logging in, you will be required to change your password by following the prompts to pass the ‘SecureNow’ challenge, which is a text or phone call to a number on file, and you will also need to accept the Terms and Conditions.

Yes. Download the “Servbank Bank” mobile app via the Apple App Store or the Google Play Store. You will login using your Allied First Bank login ID and password.

• Upon logging in, you will be required to change your password by following the prompts to pass the ‘SecureNow’ challenge, which is a text or phone call to a number on file, and you will also need to accept the Terms and Conditions.

The Servbank Bank app will be available to download prior to February 5, 2024 and will be available for customers to login on or after February 5, 2024.