Servbank earnestly values our partnerships with banks and credit unions. We understand that the experience provided to your customers is critical in making them customers for life. Which is why we consider it an honor and our responsibility to strengthen the bond with your members and customers with every interaction we have with them. Aided by our pioneering technology, our caring people are able to deliver the best-in-class customer experience, which enhances your brand and keeps your members and customers happy and loyal for life.
Servbank recognizes that your members and customers are more than numbers on a balance sheet — they’re people. They are people who don’t own a house, they own a home. We understand that member and customer loyalty and your reputation depends on how well we treat them. So, we treat your members and customers like you’d want them to be treated, as an extension of you: with a caring, convenient experience branded with your logo, with near-instantaneous issue resolution with every interaction — over the phone, on our website, with our app, and through our extensive self-service options. All of this with a goal of creating excellence with every experience we have with members and customers and strengthening their relationship with you across the lifecycle of their loan. Happy members are loyal members and a partnership with Servbank subservicing ensures that you will remain positively top-of-mind for any of their future needs.
Partnering with Servbank gives you the surety you expect from a depository institution. Our people and processes have a proven track record of rigor, proactivity, and regulatory strength as evidenced by our team’s special citations from regulatory bodies (including FNMA, GNMA, FHA, and independent 3rd party auditors). Using our three lines of defense: Business Unit Risk Management (including Quality Assurance); Compliance Testing and Monitoring; and Internal Audit we mitigate exposure and minimize risk. These units all work in unison and collaboratively across the entire organization to assure you that we’re compliant with all applicable federal, state, and agency requirements.
Our advanced Servicing portal offers unparalleled visibility into your loan data. Through the use of intuitive dashboards and 100+ reports our clients enjoy real-time, on-demand access to a comprehensive and data rich data set, down to the loan level. Our partners can access predictive, current, and historical data, allowing for complete oversight and precise risk management.
Servbank’s relationships with Credit Union Service Organizations (CUSOs) allows us to aid in providing mortgage subservicing support for their members. By adding servicing to their membership offering, we add significant value to CUSOs who specialize in origination services.
Servbank’s dedication to serving the private portfolio investor community enables us to have a deep understanding of your market and needs. Through this understanding, we are able to offer a wide-ranging portfolio of services tailored to your specific requirements.
Customized Servicing Options and Products
Class-leading Customer Service Support
Dedicated 24/7 Client Relations Contact
Seamless New and Existing Loan Boarding/Transfers
Timely and Accurate Escrow Administration
Full-Cycle Default Management
Customer-for-life Retention Programs
Vigorous Complaint Avoidance & Remediation Strategies
Strict Regulatory Compliance
End-to-End Investor Reporting
Innovative Technology Platform
On-demand Performance Reporting and Portfolio Management
Brand Enhancing Private Label Servicing
Specialized Sales and Acquisitions Activities
Private Securitizations
Support for your Warehouse Line and Acknowledgement Agreements
We’d love to hear from you. For questions about our range of offerings or to request a meeting, please fill out the form below.
© 2024 Servbank, sb
