Banks & Credit Unions

Servbank earnestly values our partnerships with banks and credit unions. We understand that the experience provided to your customers is critical in making them customers for life. Which is why we consider it an honor and our responsibility to strengthen the bond with your members and customers with every interaction we have with them. Aided by our pioneering technology, our caring people are able to deliver the best-in-class customer experience, which enhances your brand and keeps your members and customers happy and loyal for life.

A Happy Home Meets the Golden Rule

Servbank recognizes that your members and customers are more than numbers on a balance sheet — they’re people. They are people who don’t own a house, they own a home. We understand that member and customer loyalty and your reputation depends on how well we treat them. So, we treat your members and customers like you’d want them to be treated, as an extension of you: with a caring, convenient experience branded with your logo, with near-instantaneous issue resolution with every interaction — over the phone, on our website, with our app, and through our extensive self-service options. All of this with a goal of creating excellence with every experience we have with members and customers and strengthening their relationship with you across the lifecycle of their loan. Happy members are loyal members and a partnership with Servbank subservicing ensures that you will remain positively top-of-mind for any of their future needs.

Compliance You Demand

Partnering with Servbank gives you the surety you expect from a depository institution. Our people and processes have a proven track record of rigor, proactivity, and regulatory strength as evidenced by our team’s special citations from regulatory bodies (including FNMA, GNMA, FHA, and independent 3rd party auditors). Using our three lines of defense: Business Unit Risk Management (including Quality Assurance); Compliance Testing and Monitoring; and Internal Audit we mitigate exposure and minimize risk. These units all work in unison and collaboratively across the entire organization to assure you that we’re compliant with all applicable federal, state, and agency requirements.

Transparency You Deserve

Our advanced Servicing portal offers unparalleled visibility into your loan data. Through the use of intuitive dashboards and 100+ reports our clients enjoy real-time, on-demand access to a comprehensive and data rich data set, down to the loan level. Our partners can access predictive, current, and historical data, allowing for complete oversight and precise risk management.

Adding Value to Membership

Servbank’s relationships with Credit Union Service Organizations (CUSOs) allows us to aid in providing mortgage subservicing support for their members. By adding servicing to their membership offering, we add significant value to CUSOs who specialize in origination services.

Dedicated Programs

Servbank’s dedication to serving the private portfolio investor community enables us to have a deep understanding of your market and needs. Through this understanding, we are able to offer a wide-ranging portfolio of services tailored to your specific requirements.

Our comprehensive portfolio of services includes:

Customized Servicing Options and Products

Class-leading Customer Service Support

Dedicated 24/7 Client Relations Contact

Seamless New and Existing Loan Boarding/Transfers

Timely and Accurate Escrow Administration

Full-Cycle Default Management

Customer-for-life Retention Programs

Vigorous Complaint Avoidance & Remediation Strategies

Strict Regulatory Compliance

End-to-End Investor Reporting

Innovative Technology Platform

On-demand Performance Reporting and Portfolio Management

Brand Enhancing Private Label Servicing

Specialized Sales and Acquisitions Activities

Private Securitizations

Support for your Warehouse Line and Acknowledgement Agreements

Curious to Learn More?

We’d love to hear from you. For questions about our range of offerings or to request a meeting, please fill out the form below.