FDIC-Insured - Backed by the full faith and credit of the U.S. Government
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FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Corporate Headquarters
3201 Orchard Road
Oswego, IL 60543
Bank Lobby Hours
Monday – Friday 9:00 AM – 5:00 PM (CST)
Saturday – CLOSED
Drive-Thru Hours
Monday – Friday 9:00 AM – 5:00 PM (CST)
Saturday – CLOSED
Holiday Closings
Servbank is closed annually on these holidays:
For more information or to address your immediate mortgage needs:
(866) 867-0330 (Toll-Free)
Log in to your account and visit the Message Center for assistance or additional support.
For banking related matters:
(800) 272-3286 (Toll-Free)
Log in to your account and visit the Message Center for assistance or additional support.
Qualified Written Requests are required to be submitted to the address listed below. When Servbank is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days and we will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.
Servbank
Attn: Qualified Written Requests
3138 E. Elwood Street
Phoenix, AZ 85034
For reporting a lost or stolen debit card after hours:
(800) 847-2911 (Toll-Free)
If you think your HELOC statement is wrong, or if you need more information about a transaction, send us a letter on a separate sheet titled “Billing Error Dispute” to the designated address shown below. It’s important we hear from you no later than 60 days after we sent you the statement on which the error or problem appeared. You may write to us at the following address:
HELOC Billing Error Disputes
ATTN: Billing Error Dispute
3138 E. Elwood Street
Phoenix, AZ 85034
Please be sure to include in your letter: your name, account number, the dollar amount of the possible error, and an explanation of why you believe there is an error. If you need more information about a transaction, please describe the item you are unsure about and why. You do not have to pay the amount in question while we are investigating, but you are still obligated to pay the remaining balance of the statement. While we research, we will not report you as delinquent or take any action to collect on the amount we are researching.
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