FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

FAQ

Frequently Asked Questions (FAQs)

If you have any questions, we’re here to help. Our Customer Care Team is available at 800-272-3286 from 8 AM to 5 PM CT Monday through Friday, and 8 AM to 12 PM CT on Saturday, excluding major holidays.

Servbank, sb to Servbank, N.A.

We’re excited to announce that on July 7, 2025, Servbank will be transitioning from a state-chartered savings bank (sb) to a national bank (N.A.). This conversion supports our vision to bring our community spirit to customers across the nation. 

Though our legal name is changing, there should be minimal impact to our customers. You will still get the same great team and same great service you have come to expect. 

We’ve put together the Q&A below to help with this transition. 

On July 7, 2025, our legal name will change from Servbank, sb to Servbank, N.A. You’ll see a few changes to how our name is displayed on your banking account, billing statements, website, and elsewhere.  There will be no service level changes to your account. 

Absolutely! Servbank deposits are insured by the Federal Deposit Insurance Corporation. The FDIC provides deposit insurance to protect your money. Please visit the FDIC website to review how your deposits are insured. BankFind Suite: Institution Details 

No. Our headquarters will remain in Oswego, IL.

No. It will remain the same. 

Yes.  

For Banking: Download the “Servbank Mobile Banking” mobile app via the Apple App Store or the Google Play Store. You will login using same online banking login ID and password. 

For Mortgage Servicing: Download the “Servbank Mortgage” mobile app via the Apple App Store or the Google Play Store. You will login using same user name and password you use on our borrower portal at myloan.servbank.com.  

No. Your routing number, account number, and account ownership will remain the same.

No. It will carry over and continue as you have set up today.

No. Please note in rare circumstances, your provider may request a confirmation of your bank account information. 

No. You may continue using your legacy checks from Servbank, sb. Any legacy checks from the prior bank name of Allied First Bank may continue to be used as well.