FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Has your loan transferred to Servbank? Click here for more details about our process.
FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Servbank, N.A. is a national bank. OCC Charter Number 25346.
As a national bank, we are exempt from licensing in many states. Servbank is licensed or registered as a loan servicer and/or debt collector in the following states: Delaware, Iowa, Louisiana, Maine, Maryland, Minnesota, New Jersey, New Mexico, New York, Texas, Wisconsin.
NMLS #203463 – www.nmlsconsumeraccess.org
In certain states, Servbank is registered to do business as Servbank Inc., Servbank, N.A., Inc., Servbank, sb, Inc. or Servbanc Inc. In Hawaii, Servbank is registered under the dba Servfin.
IMPORTANT CONSUMER NOTICES ARE LISTED BELOW
Community Reinvestment Act (CRA) Notice
Under the Federal Community Reinvestment Act (CRA), the Office of the Comptroller of the Currency (OCC) evaluates our record of helping to meet the credit needs of this community consistent with safe and sound operations. The OCC also takes this record into account when deciding on certain applications submitted by us.
Your involvement is encouraged.
You are entitled to certain information about our operations and our performance under the CRA, including, for example, information about our branches, such as their location and services provided at them; the public section of our most recent CRA Performance Evaluation, prepared by the OCC; and comments received from the public relating to our performance in helping to meet community credit needs, as well as our responses to those comments. You may review this information today.
At least 30 days before the beginning of each calendar quarter, the OCC publishes a list of the banks that are scheduled for CRA examination by the OCC or for the next two quarters. This list is available through the OCC’s website at OCC.gov.
You may send written comments about our performance in helping to meet community credit needs to Servbank, Adam J. Skeffington, 3201 Orchard Rd., Oswego, IL 60543, to the Deputy Comptroller Midsize Bank Supervision, Office of the Comptroller of the Currency, 400 7th St. SW, Washington, DC 20219. You may also submit comments electronically to the OCC at [email protected]. Your written comments, together with any response by us, will be considered by the OCC in evaluating our CRA performance and may be made public.
You may ask to look at any comments received by the OCC. You may also request from the OCC an announcement of our applications covered by the CRA filed with the OCC.
We are an affiliate of ServBanc Holdco Inc., a bank holding company. You may request from Vice President of Consumer Compliance, Federal Reserve Bank of Chicago, 230 S. LaSalle St., Chicago, IL 60604, an announcement of applications covered by the CRA filed by bank holding companies.
Consumer Disclosure for New York Residents
Borrowers may file complaints and obtain further information about their mortgage servicer by contacting the Department’s Consumer Assistance Unit at (800) 342-3736 or by visiting the Department’s website at www.dfs.ny.gov. Housing counseling services are available. A list of non-profit housing counselors can be obtained by calling (800) 342-3736 or by visiting www.dfs.ny.gov.
Language Preference
Your mortgage servicer offers Spanish speaking customers interactive voice response (IVR) in Spanish as well as dedicated Spanish speaking Customer Care team members. Customers fluent in languages other than Spanish will be assisted through translation services once you contact our Customer Care Center. We also make and accept calls through the federal Telecommunications Relay Service (TRS) to accommodate customers with hearing or speech disabilities. A translation and description of commonly-used debt collection terms is available in multiple languages on the NYC Department of Consumer Affairs website at www.nyc.gov/dca.
Equal Housing Lender
We do Business in Accordance with Federal Fair Lending Laws.
UNDER THE FEDERAL FAIR HOUSING ACT, IT IS ILLEGAL, ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, RELIGION, SEX, HANDICAP, OR FAMILIAL STATUS (HAVING CHILDREN UNDER THE AGE OF 18), TO:
Deny a loan for the purpose of purchasing, constructing, improving, repairing, or maintaining a dwelling, or to deny any loan secured by a dwelling; or
Discriminate in fixing the amount, interest rate, duration, application procedures, or other terms or conditions of such a loan, or in appraising property.
IF YOU BELIEVE YOU HAVE BEEN DISCRIMINATED AGAINST, YOU SHOULD SEND A COMPLAINT TO:
Assistant Secretary for Fair Housing and Equal Opportunity
Department of Housing and Urban Development
Washington, DC 20410
For processing under the Federal Fair Housing Act
AND TO
Office of the Comptroller of the Currency
Customer Assistance Group
P.O. Box 53570
Houston, TX 77052
For processing under the OCC Regulations.
UNDER THE EQUAL CREDIT OPPORTUNITY ACT, IT IS ILLEGAL TO DISCRIMINATE IN ANY CREDIT TRANSACTION:
IF YOU BELIEVE YOU HAVE BEEN DISCRIMINATED AGAINST, YOU SHOULD SEND A COMPLAINT TO:
Office of the Comptroller of the Currency
Customer Assistance Group
P.O. Box 53570
Houston, TX 77052
© 2025 Servbank, sb
