About us

About Us

Founded in 1994, Servbank is the nation’s premier bank subservicer and trusted partner, offering the surety and stability that comes with being a depository institution. As one of the nation’s top 10 subservicers, we put the “service” back into subservicing by offering the winning combination of People + Technology. Our caring people are dedicated professionals with deep industry experience who are committed to providing a superior customer experience and personalized client support. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services. Create excellence with us and drive your business forward.

Our Mission

To Create Excellence for our clients and customers by providing the highest quality experience, innovative solutions, complete transparency, and superior performance. 

How We Create Excellence

At Servbank, our mission runs deeper than just to deliver top-tier service. Our goal is to create excellence —with our clients, our customers, our people, and everyone else we interact with.

How do we do that?

It starts with our four Core Values: People Matter, Rock Solid Service, Inspiring Leadership, and Strength of Character. These are more than just words on a webpage — they serve as the DNA that forms our culture and guide each of our actions, every day. They define the open and collaborative partnerships with our clients, the experience we deliver to our customers, and the continuous investment in the personal and professional growth of our people.

As a bank subservicer that is experience obsessed, we understand that every interaction with us whether in person, over the phone, or digitally must be a frictionless and friendly experience. This is why we perpetually invest in and develop pioneering technology solutions to complement our caring and committed People. We at Servbank know that this Great People + Great Tech along with our adherence to the strict compliance standards required of a depository institution is the recipe for a durable business that provides the surety expected with experience that is deserved, a business that creates excellence.

Our Core Values

People Matter.

We take care of our people. Everyone has a voice. At Servbank those voices matter. We recognize our workforce by investing in our team members as whole people. We start with making work fun. We weave in a spirit of social responsibility and philanthropy. Over time we build trust and pride. We believe in creating an environment that lends way to our team having fun and engaging in meaningful work. Through this experience we intend to foster a culture of achievement, longevity and excellence.

Rock Solid Service

Servbank strives to build a raving fan base through consistent service, quality products and accessibility. We recognize that many team members contribute to our endeavor. Through respect and extraordinary effort, we are able to perform at higher and higher levels. We set ourselves apart from every other organization with our commitment to quality, competence, consistency, and kindness.

Inspiring Leadership

Our leaders lead from the front lines and are involved at all levels. While promoting personal accountability and independent thinking, our leadership has the ability to recognize what is needed and is eager to jump in and roll up our sleeves. Our leaders know that leading is about listening and caring for our employees. The satisfaction of our customers is directly related to the happiness of our employees and we work to create positive environments. We believe that actions are the only truth. We strive to be true by consistently modeling and living by Servbank’s vision and creating a culture of high performance, transparency, and accountability.

Strength of Character

We believe that it is integral for each individual to hold one another accountable, regardless of position or rank, to the highest of standards when it comes to the strength of one’s character. We recruit team members whose personal values of integrity, work ethic, transparency, and commitment to success as a team match the vision of the organization. Doing right by the organization and our clients is paramount.